Shipping Informations
How much does shipping cost?
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
Do you ship Internationally?
Yes! We ship worldwide.
Currently we ship to New Zealand for $25 and the rest of the world for $50.
Please contact our Concierge team to find out the delivery options for your country: info@splashaccessoriz.com.au
How to track my order?
Once we have dispatched your order, you will be sent a tracking number via email. Please click on this link for more information on your order. If you can’t find your order confirmation email or tracking details, please let us know at info@splashaccessoriz.com.au
How long will it take to get my package?
AUSTRALIA
Australia Post Express eParcel
3-5 business days
5-7 business days (WA only)
New Zealand
DHL International Express
3-5 Business Days
International
DHL International Express
7-14 business days
I want to purchase a gift for my friend, will the product be sent with a receipt with the price?
All Splash Accessoriz items will be sent with a gift receipt for returns and has all pricing stickers and tags removed. Any item purchased is perfect as a gift!
Payment Information
What payment methods are accepted?
Current we accept VISA, Mastercard Payments, Afterpay and PayPal
How do I use PayPal?
PayPal is a secure method of making a payment for items purchased over the internet without sharing your financial details with companies. All you need at checkout is your email address as PayPal stores your payment information for you. It’s a widely accepted payment method and we’re happy to offer it!
What do you do with my information?
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.
Orders and Returns
How do I place an Order?
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
Who should I contact if I have any queries?
You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.
What is your return policy?
Here at splash accessoriz we want you to be happy with your purchase! But in the event that you don’t, we’d be happy to offer you a refund or exchange,as long as they meet the following conditions:
> Items are in unworn, in unused condition and are returned in the original packaging
>Have no signs of wear or damage
>You notify us within 30 days of receiving your order
Faulty Items
How do I make a return/exchange?
Please email info@splashaccessoriz.com.au to request a return or exchange (this must be done within 30 days of delivery). We will be in touch via email once your request has been reviewed.
We will then provide you with further instructions and a return form that you will need to print and place inside the bag or box so we can identify your items upon arrival.
Do I have to pay for the return shipping?
Yes, you will need to cover the cost of shipping your item back to us.